| Reply To Message: |
| Posted By |
Administrator Account on 1/29/2009 7:37:03 AM |
| Subject: |
RE: Better Business Bureau Complaint Info |
| Message: |
Here is my complaint info...
Filed on : January 27 2009
Filed against :
FirstDIBZ
20 N Wacker Dr STE 1100
Chicago IL 60606-2816
Complaint Description:
FirstDibz.com sells options for sporting events such as the Super Bowl. I have purchased options for several teams in the NFL for the past 4 years so that if that team made it to the Super Bowl according to their website I would be guaranteed the option to purchase a Super Bowl ticket at face value for every option I owned for those teams. This year alone I spent just about $1,300 in options for various tickets. The following week of playoffs I had options for the NY Giants, Arizona Cardinals and Philadelphia Eagles which guaranteed me 2 Super Bowl tickets since they were the only remaining teams in the NFC. Since it looked like a lock I did not attempt to sell of any of my remaining options. If I did not have what appeared to be guaranteed Super Bowl tickets I would have sold off my remaining options and purchased tickets on my own. I still owned Giants options which were selling for approx $850 a piece and up and San Diego options which were going for around $350 each and up. Conservatively I could have sold them for around $2,400.00 total. But I did not because I thought I had my tickets guaranteed. The following Wednesday Jan 14th I received an email from First Dibz telling me the Arizona options I had were no good. Here is the jist of the email I received from them. " FirstDIBZ is sending you this very important email because it has come to our attention that an individual uDIBZ seller has misused the FirstDIBZ website (in contravention and breach of the Seller Agreement). As a result, this individual has had their account suspended to protect the integrity of the overall uDIBZ marketplace. FirstDIBZ has accelerated its activities in finding any sellers that are misusing the marketplace and will continue to do so until all sellers are 100% verified. During the seller's misuse of our website, our records confirm that you have purchased DIBZ from this individual and as a result we will be refunding you 100% of the amount you paid for these DIBZ plus 100% of the transaction fees that were incurred." Since then they said my Philadelphia, Arizona, Indianapolis and Miami options were no good. They only options that were still good were my Giants and San Diego options which I would have sold if I had known this sooner. Both of these teams were now out of the playoffs. I have written numerous emails and left a dozen voicemails with the company to explain my prediciment but all I recieved was a refund of my money plus fees for the bad options. I feel that there should be more of a compensation for all the money I lost because of their failure to properly screen sellers who are posting these options on their website. Super Bowl tickets face value are between $700 and $900 but if you try to buy them from anywhere you are going to spend at least $2,500 - $6,500 a piece depending where you are sitting. The options I had for Arizona were for lower level sideline seats which start at a minimum of $4,500 a piece. I would have had 2. Worst case scenario I should have had the $2,400 I lost by not selling the other options and I could have at least purchased 1 of my tickets when I got down to Tampa. Now I have no tickets and no money to even purchase tickets. I will most likely have to cancel my trip which is a story in itself. Since this whole thing started 2 weeks ago FirstDibz.com had changed it service agreement online and removed the word guarantee from everywhere. They use to say if you own the dibz you are guaranteed the right to purchase the tickets to that event at face value. They are asking everyone to agree to their new agreement by Jan 27th or you will not receive the credit they are offering ($250 per dibz for Arizona or Steelers options that were bad). I refuse to sign anything until I find out what my legal rights are and if I have a case.
Your Desired Resolution:
At the minimum I should have had the $2,400 I lost by not selling the other options I owned because of FirstDibz Negligence and incorrect information.
This case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response. It is our policy to allow the business 30 working days to respond to your complaint. You will be notified when the business has responded. |
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